Vision Reports Is Brilliant IT Solutions hosted ticketing system, this system, originally designed as an online ticketing system for IT issue reporting it can be bespoked to meet all types or requirements.
Using the system is simplicity itself and it is all integrated into one application.
- Configurable Projects
- Configurable Cases
- Case Categories
- Case Priorities
- Automated update notification
- Automated escalation
- Assignment of cases
- Assignment of duplicate cases
- Resolution categories
- Complete tracking of case notes
- Stats overview
- And more
For your clients:
- Self registration (option)
- Management of details
- Automated notification of updates to cases
- Tracking of cases
- 2 way communication with your company
If you would like to test drive Vision reports please feel free to use the system at www.brilliantitsolutions.co.uk.
If you would like to discuss this solution please call us on 01733 393892